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Office Location

Chris "Gotcha" Wilson
One Promotion Place Newton, IA 50208
Phone: (800) 584-3276

FREQUENTLY ASKED QUESTIONS

I've always ordered through my Vernon account executives.  Will I still be dealing with them or does ordering online take their place?

If you have an established relationship with one of our account executives, you will still receive the same personal service from them.  When you place an internet order, they will follow up with you to finalize any details and will monitor your online order through to delivery. Your Vernon account executive is always available to offer solutions, recommend products and share special offers.


I don't currently have a Vernon account executive.  How will my order be handled?

If you are not a current customer of one of our account executives, we will assign an account executive, to you to monitor the details of your order.  You will receive the same careful attention that our longstanding customers have enjoyed for years.


What do I need to send for artwork?

See Art Requirements for guidance on creating, saving and sending your art.


Where do I send my artwork?

You have the option of uploading your art file when you are submitting your order, or you may email art to your Vernon account executive later.


Do you keep my art on file?

Yes, art used on your orders is kept on file for approximately 3 years.


Can I specify a PMS color for my imprint?

Yes, however in some cases a direct match cannot be guaranteed.  If PMS color match is an option, it will be noted in the descriptive copy for that individual item.  There is sometimes a charge for PMS color matching; this varies by supplier.  If an item is imprinted using process colors, the PMS color will be converted to the closest match using CMYK.


How quickly will I get my order?

Normal* production times vary by item, but rush service is often available.  Just let us know what your event date is and we will do everything possible to ensure your items arrive in time. (* Normal production can be anywhere from 3 to 10 working days for promotional items to several weeks for overseas custom headwear.  Normal production time begins after proof and/or credit approval.)


Can I split my order and ship to multiple locations?

Some suppliers will accommodate this, while others do not. Please inquire.


Can I ship internationally?

Some suppliers offer international shipping, while others do not. Please inquire if you need to ship outside of the US.


Can I ship on my own shipping account?

Some suppliers will accommodate this, while others do not. Please inquire.


Q- What type of payments do you accept?

  1. Credit Card.  We accept Mastercard, Visa, Discover, or American Express.  Your card will be charged after your order has shipped.
  2. Check With Order.  You may pay by check at the time you place your order. Send check to:

    The Vernon Company
    Attn: Credit Department
    One Promotion Place
    Newton, IA 50208

  3. ACH electronic payment.
  4. Open Account.  You may request a line of credit with The Vernon Company.  You will be subject to a credit check at that time.  

Orders over $3500.00 require a purchase order from the buyer.  You will be invoiced after your order has shipped. Our terms are Net 15 days.

Can I cancel or change my order?

If no work has been done on the order, your order can be cancelled.  If labor and materials have already been put into the order, we will determine the costs involved up to that point and you will have the option to go ahead and complete the order or pay the costs involved and be released from the order.


What are set-up charges?

Occasionally, there are the charges to prepare your artwork for the imprint process being used.  This can be a screen charge, an embroidery tape digitizing charge, a die charge, etc.  In many cases when you reorder the same product using the same imprint, you won’t need to pay set-ups a second time.


Will I see a proof before my order goes into production?

If you wish to see a proof, it must be requested on the order when submitted.  Suppliers may or may not charge for proofs.


Do you charge sales tax?

We are required by law to collect local and state sales taxes on all sales, including out of state sales.  We, in turn, file sales tax reports with the amount of tax payable to each state.  If you are tax exempt, you’ll be asked to provide a tax exemption certificate.


Can I see a product sample?

You can request a random sample for little or no charge.  If you wish to see a pre-production sample using your artwork, it must be requested.  There will be a charge for this and additional production time needed.


Can I see a virtual sample before I place an order?

Our website is enabled with a virtual sample tool.  Any product on our site may be created as a virtual sample using the logo of your choice.  See Virtual Samples for instructions on how to create your own virtual sample.


Can I order in quantities smaller or larger than those shown?

Some suppliers make lower quantities available for a less-than-minimum charge.  If available, it will be noted in that item’s descriptive copy.  For quantities higher than what is shown, please request a custom quote.


Will you imprint logos with a Trademark?

If it is your own registered trademark, yes.  Other registered trademarks require royalty and licensing fees.  A letter of authorization is needed for the use of the ® registered trademark symbol or a nationally known logo.


I need a custom product. Can you help me?

Absolutely.  Either contact your account executive or fill out our Contact Us form and tell us what you are looking for.  Be advised that custom products can take several weeks to produce and require set minimums.

 
All prices and product information on our site is subject to change without notice.

Many of the advertisers whose imprints appear on items shown on this site are Vernon Company customers; however, the trademark(s) featured are shown to indicate imprint capabilities and do not constitute endorsement.

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